Privacy Policy
for jeedbas

1 Information We Collect

jeedbas collects personal data from Bangladesh players through several channels: directly when you register an account or interact with our platform, automatically as you browse and use our services, and from trusted third-party sources where necessary for verification or fraud prevention purposes.

1.1 Information You Provide Directly

• Registration Data: Full name, date of birth, email address, mobile phone number, preferred username, and account password (stored in encrypted form).
• Identity Verification (KYC) Documents: Government-issued National Identity Card (NID), passport, or birth certificate, submitted when jeedbas requests identity verification prior to processing withdrawals or in response to compliance checks.
• Payment Information: Mobile financial service account details (bKash, Nagad, Rocket, Upay), bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank), and transaction records. Full PIN numbers and card CVV codes are never stored by jeedbas.
• Communications: Messages sent to our support team via live chat or email, including the content of your enquiry and any attachments you provide.
• Responsible Gaming Preferences: Self-exclusion requests, deposit limits, session time limits, and cooling-off period selections made through your account settings.

1.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on jeedbas, games played, bet amounts and outcomes, session duration, click paths, and feature interactions.
• Location Data: Approximate geographic location derived from your IP address, used to comply with jurisdiction-based access controls.
• Cookie & Tracking Data: See Section 4 (Cookies & Tracking Technologies) for full details on how we use session and analytics cookies.

1.3 Information from Third Parties

• Identity Verification Partners: Where you consent to automated KYC checks, we may receive verification results from third-party identity verification services.
• Payment Processors: Transaction status confirmations and fraud signals from bKash, Nagad, Rocket, and banking partners.
• Fraud Prevention Services: Risk scoring and device fingerprint data from third-party fraud prevention providers used to protect both jeedbas and its players.

2 How We Use Your Data

jeedbas processes personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use player data, together with the legal basis for each processing activity.

jeedbas does not use automated decision-making or profiling that produces significant legal effects on individual players, except where required to comply with anti-money laundering (AML) obligations or responsible gaming rules. Where such processing occurs, you have the right to request human review of any decision that materially affects you.

3 Data Sharing & Third Parties

jeedbas does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share player data only in the following limited, clearly defined circumstances:

• Payment Service Providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, and Sonali Bank solely to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and data security standards.
• Game Software Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymous session identifiers and game-play data to deliver their games correctly within the jeedbas platform. No directly identifiable personal data such as your name, NID, or payment details is shared with game studios.
• Identity & Fraud Verification Partners: Where KYC verification is required, we may share document images and identity data with licensed third-party verification services. These partners are contractually obligated to process data only for verification purposes and to maintain equivalent data security standards.
• Analytics Providers: Aggregated, anonymised usage statistics may be shared with analytics partners to help us understand platform performance and player behaviour trends. No individually identifiable data is included in these reports.
• Legal & Regulatory Authorities: jeedbas may be required by law or by order of a competent authority to disclose player data to law enforcement, regulatory bodies, or financial intelligence units in connection with investigations into fraud, money laundering, or other illegal activity. We will comply with such requirements to the extent mandated by applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of jeedbas's assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer before your data is subject to a materially different privacy policy.

All third-party service providers engaged by jeedbas are required to handle player data securely, to use it only for the specified purpose, and to apply data protection standards consistent with this Privacy Policy. We conduct due diligence on third-party providers before engaging them and review those arrangements on an ongoing basis.

4 Cookies & Tracking Technologies

jeedbas uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, remember your preferences, and gather anonymised analytics data to improve the jeedbas experience for Bangladesh players.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and delete cookies through your web browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your jeedbas account and using core platform features. Disabling analytics or functional cookies will not prevent you from accessing the platform but may affect your user experience.

jeedbas does not use third-party advertising cookies or cross-site behavioural tracking cookies that follow your activity on external websites. Our cookie use is limited to what is necessary to operate and improve the jeedbas platform for players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

5 Data Security & Storage

jeedbas takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption in Transit: All data transmitted between your browser or mobile device and jeedbas's servers is encrypted using TLS 1.2 or higher (commonly referred to as SSL/HTTPS). This applies to all platform interactions including login, deposits, withdrawals, and live chat.
• Encryption at Rest: Sensitive personal data fields stored in our databases — including identity documents and payment references — are encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing function with per-account salting, meaning that even jeedbas's own staff cannot read your password.
• Access Controls: Access to personal data within jeedbas's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Incident Response: jeedbas maintains a documented data breach response procedure. In the event of a breach that poses a risk to player data, we will notify affected players without undue delay via their registered email address.

While we apply industry-standard security practices, no online platform can guarantee absolute security. You also play a role in keeping your account safe: use a strong, unique password for your jeedbas account, enable any two-factor authentication options available to you, and report any suspected unauthorised access to support@jeedbas immediately.

6 Data Retention

jeedbas retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. The following retention guidelines apply:

• Active Account Data: Personal data associated with an active jeedbas account is retained for the full duration of the account's active status. This includes registration information, KYC documents, and transaction history.
• Closed Account Data: Following account closure, jeedbas retains player data for a minimum period of five (5) years to comply with anti-money laundering (AML) record-keeping obligations. After this period, data is securely deleted or anonymised.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years in accordance with financial record-keeping requirements applicable to online payment services operating in Bangladesh.
• Support Communications: Live chat and email correspondence with jeedbas's support team is retained for two (2) years from the date of the last interaction, or longer where required for the resolution of an ongoing dispute.
• Analytics & Cookie Data: Anonymised analytics data derived from cookies is retained for up to twelve (12) months before being aggregated further or deleted.

Once the applicable retention period has elapsed, jeedbas will securely delete or irreversibly anonymise your personal data. Anonymised data — which can no longer identify you individually — may be retained indefinitely for statistical and platform improvement purposes.

7 Your Privacy Rights

As a jeedbas player, you hold a number of rights in relation to the personal data we hold about you. jeedbas is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at support@jeedbas with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data jeedbas holds about you. We will provide this information in a clear, structured format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (email address, mobile number) directly through your account settings. For changes to identity documents or registered name, contact our support team.
• Right to Erasure: You may request the deletion of your personal data from jeedbas's systems. Please note that we may be required to retain certain data to comply with legal obligations (see Section 6), and erasure requests that conflict with those obligations will be partially fulfilled — with the retained data clearly explained to you.
• Right to Restrict Processing: You may request that jeedbas restrict its processing of your personal data while a dispute about accuracy or the legal basis for processing is under investigation.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to jeedbas, for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to jeedbas processing your data for direct marketing purposes. You may also object to processing based on legitimate interests, though we may demonstrate compelling grounds that override your objection.
• Right to Withdraw Consent: Where data processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8 Policy Updates & Contact

jeedbas reviews this Privacy Policy on a regular basis and will update it whenever our data practices change in a meaningful way — for example, if we introduce new data processing activities, engage new third-party partners, or respond to changes in applicable privacy law.

When material changes are made to this Privacy Policy, we will:

• Update the effective date displayed at the top of this page and in the hero section above.
• Send a notification email to all registered jeedbas account holders at their registered email address, summarising the key changes.
• Display a platform notification within the jeedbas interface for a minimum of 14 days following publication of the updated policy.

Your continued use of jeedbas following notification of a material policy change constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated policy, you should cease using the platform and contact our support team to request account closure and data deletion in accordance with Section 7.

Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or jeedbas's data practices, please reach out to us through the following channel:

• Email: support@jeedbas — please use the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" to ensure your message is routed to the correct team.
• Live Chat: Our 24/7 support team is available via live chat on the jeedbas platform and can assist with general privacy questions or escalate formal data requests to the appropriate team.
• Response Time: We aim to acknowledge all privacy-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 business days.

This Privacy Policy was last updated on 1 January 2026. It applies to all personal data collected by jeedbas from players across Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.